Introducing OpenAI Presence — Enterprise AI Agent Platform for Voice and Chat Workflows

What happened

OpenAI on July 22, 2026 launched Presence — an enterprise platform for deploying AI agents into production customer and internal support environments.

Context and impact

Presence is OpenAI's answer to growing competition in enterprise AI agents (Anthropic Managed Agents, Microsoft Copilot Studio, Salesforce Agentforce). The platform is designed to meet regulatory requirements — with policies, guardrails, and performance monitoring. It is not a self-service product but deployed through the OpenAI account team and partners.

Details

• Supported channels: voice (phone) and chat
• Model: GPT-5.6
• Pilot on OpenAI's own support line: 75% of calls resolved without human intervention
• Codex self-improvement loop: reduced human handoffs by 15pp in 10 days
• Platform includes: policies, guardrails, approved actions, simulations, evaluation
• Availability: limited general availability for enterprise customers via account team